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SIM – The Nerve Center of Operations in the Age of AI

by Chetan Sharma

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EdgeQoE

Simplifying insight into subscriber experience, network performance,
and automated controls.

Simphonic’s EdgeQoE module gathers real-time performance metrics from each device, providing mobile operators with a comprehensive view of customer experience and signal quality, even in indoor or roaming environments. This edge intelligence serves as a strategic asset for network optimization and churn reduction, allowing carriers to identify technical faults and competitive gaps and transform KPI performance data into actionable management insights.

Network Optimization

Device Performance

Roaming Optimization

Customer Retention

Drive Test Mediation

Limit Service Fraud

Roaming Optimization

  • Evaluate roaming partner performance vs SLA metrics in near real-time
  • Benchmark roaming partners to make make data-driven decisions and gain visibility into Wi-Fi and satellite subscriber experience
  • Detect permanent home roaming and take corrective action

Customer Retention

  • Quickly identify “at-risk” subscriber patterns to proactively address
  • VIP service assurance to monitor QoE metrics against subscriber profile
  • View service quality history for contextual awareness and resolution
  • Provide support reps with roaming, satellite and Wi-Fi service visibility 

Drive Test Mediation

  • Eliminate “blind spots” of road testing with indoor and off-road visibility
  • Report on ACNS events when not in service (coverage gaps, office, etc)
  • Enable near real-time, nationwide, 24x7 measure of effective radio delivery with central and remote monitoring
  • Eliminate the negative environmental and budget impact of drive testing

Limit Service Fraud

  • Identify static location clustering of multiple IMSIs on a single cell ID
  • Detect IMEI tumbling and device allocation code mismatch
  • Device clone detection alert when multiple devices share the same credentials
  • Automated disabling using ICCID and IMSI once fraud is discovered

Network Optimization

  • Identify poor RAN performance and locations where customers receive stronger competitive signal
  • Analyze congestion patterns and potential service disruptions
  • Plan network buildout with edge intelligence informing
signal performance
  • Track cell handover performance between towers to identify coverage holes
  • Equip care agents with insight into roaming QoE to improve subscriber support

Device Performance

  • Analyze signal strength and call success data across
device portfolio
  • Compare time to first service (TTFS) and attach statistics per model
  • Track cell and Wi-Fi handover performance
  • Monitor RSSI and NMRs by handset and location
  • View battery performance related to network conditions

EdgeNC

A new control plane for mobile operators to steer network connections based on policy-based logic including location, quality of service and cost.

Simphonic’s EdgeNC module provides Network Control by turning the SIM into an active control point, allowing operators to enforce steering policies, optimize wholesale costs and monitor connection quality whether the device is home, abroad or connected via satellite.

Roaming Optimization

Autonomous Edge Steering

IMSI Management

IMSI Management

  • Manage global access based on pre-defined logic run locally on device
  • Assign and change IMSIs dynamically across pools of
roaming subscribers
  • Optimize service quality and wholesale expense with
rules-based IMSI switching

Roaming Optimization

  • Gain visibility and control over subscriber roaming to ensure quality service
  • Dynamically assign IMSIs at the edge to balance cost and service quality
  • Maintain handset-level-truth and performance KPIs independent of connectivity
  • Set VIP steering parameters to optimize quality of service while roaming

Autonomous Edge Steering

  • Enable autonomous rules-based control without central server commands
  • Steer subscribers back to home network to avoid
in-network roaming
  • Context-aware logic functions even in lost coverage for connection recovery and control

EdgeGEO

Autonomous positioning through cellular network radio data to produce GPS-like location without the overhead of battery drain or signal strength degradation.

Unlock ubiquitous location intelligence directly from the SIM. Simphonic’s EdgeGEO is a revolutionary positioning solution that determines the latitude and longitude of mobile devices by analyzing cellular radio data, eliminating the need for GPS satellite connectivity. By leveraging the SIM as a secure edge processor, EdgeGEO delivers critical location visibility across 2G, 3G, 4G, and 5G networks, ensuring that Mobile Network Operators and enterprises can locate any device, anywhere—even indoors or underground where GPS fails.

Autonomous Location

Geofencing and Access Control

IoT Optimization

IoT Optimization

  • Scale IoT deployments turning low cost/power SIMs into location-aware assets
  • Eliminate GPS overhead and extend operational lifecycle of devices
  • Network recovery and connectivity tracking/reporting for SLAs or troubleshooting
  • Set autonomous parameters with OTA update capabilities

Autonomous Location

  • GPS-free location without relying on device OS or satellite infrastructure
  • SIM-based logic means minimal battery drain and no additional hardware
  • Network independence operates autonomously across all radio technologies
  • Activate and update via OTA or preload

Geofencing and Access Control

  • Set virtual perimeters enforcing policy based on physical location
  • Define use within geographic zones with autonomous suspension
  • Secure fixed assets and detect unauthorized movement instantly
  • RedCap device compatible, with rules-based controls and slim-lined code mass

See what your subscribers experience

Deploy the Simphonic’s Conductor Platform OTA to a controlled group with zero core network integration or IT work required. Post trial, receive Simphonic’s Instrument the Edge Report visualizing over 60 metrics showing granular network and handset performance and AI analysis on assigned devices.

Try Simphonic in 4 simple steps:

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Review findings in the analysis report that is generated for you

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